Terms and conditions

The following conditions apply only when purchasing in Canada.

SkatePro.ca is owned and operated by:

SkatePro
Omega 6
DK-8382 Hinnerup
Denmark
email@skatepro.ca
Telephone: +1 647-243-6331
BN: 782335400

Province Saskatchewan: 7474935
Danish Tax-ID: DK28853866

Ordering and payment

You will be informed via email if orders are being subject to printing errors, stock errors or errors in the pricing.
If you purchase from an address within Canada, you do not pay Danish VAT on goods purchased from SkatePro. You must, however, pay VAT and customs duties in accordance with the applicable regulations for your country. Contact your local customs and tax authorities for more details.
Prices on the website are shown in CAN$ excluding taxes, shipping and handling charges, which are calculated during checkout.
When completing an order, you will be asked to agree to the terms and conditions. A copy of the agreement will be attached to your order confirmation email.
Only persons of legal age can order at SkatePro unless there is the consent of a parent or a legal guardian.
In the event of a pricing error, whether on the site, in an order confirmation or during processing of the order - we reserve the right to correct such error and if necessary revise your order accordingly, including charging the correct price or cancel the order and refund any amount charged.
The invoice amount will be drawn, when the order has been dispatched: All major credit cards & PayPal.

Shipping

1-5 business days, if all items of the order are in stock.

In case of damaged or undelivered parcels.

Be sure to examine the item, when you receive it, so any problems or flaws can be reported to SkatePro as soon as possible. If there are any visible damages on the outside of the parcel, or it has been taped by the shipping company, please report this to the driver or parcel shop employee, as your receive the parcel. Shortly thereafter, please reach out to SkatePro with pictures displaying the damages.

If the parcel hasn't arrived as expected, please report this to SkatePro as soon as possible after the expected delivery date.

Right of Withdrawal

Products can be returned within 365 days after receiving the order.

According to consumer law, returning an order for any reason and without justification is possible for you as a customer within 14 days.
SkatePro offers you to return the order up to 365 days after receiving the order. The returned products must be in the same condition and quantity as they were when you received them.

The goods can be returned by the following methods: Self-arranged return shipment

We always recommend registering your return online. If you do not register your return online, you need to inform us about your withdrawal via email. You are also more than welcome to use our standard withdrawal form, which you would need to send along with your return.

Please note, that SkatePro cannot compensate for costs, which emerge from one’s own chosen return option. When sending products back to us on your own, you need to make sure to attach your order number and remember, the product’s condition is your responsibility from the time of delivery until it is returned to us.

We do not offer the Right of Withdrawal for the following products

Services and goods to be manufactured or adapted to the consumer's individual needs, where the production or adaptation process has begun. But this only applies when you have previously given consent to SkatePro to start this process before the right of withdrawal expires.
Recreational activities, including entertainment or sporting events, when it shows in the agreement on which day or within which certain period the service is to be performed.

Refund of the invoice amount

If you regret your purchase and wish to have the entire invoice amount to be refunded, you must return all products in the same condition as it was when you received it. When we receive your return, we will examine the products to evaluate the condition of the goods and refund the corresponding amount back with the same payment type that was used at the purchase of the product. For example, if you paid the order with a credit card, the invoice amount will be refunded to the credit card, which was originally used when placing the order, if nothing else has been agreed upon.

For gift cards, the following applies:

When returning an unused gift card you will get the gift card amount refunded.
If you paid with a gift card and return your items, you will get a new gift card.
If you have partially paid with a gift card and return your items, you will get the value of the gift card refunded to your SkatePro credit account. The remaining amount will be refunded via the original payment method.

We are entitled to wait with the refund until we have received the returned items to be able to check the condition of the goods.

CONDITION OF THE RETURNED GOODS, WHEN USING THE RIGHT OF WITHDRAWAL

You are responsible for a possible deterioration of the value of the product if the product has been handled in a different matter than what is needed to determine the nature and physical property of the product. If the product has been tried more than this, we consider it as used. This means that in case of withdrawal, only some or none of the purchase amount will be refunded to you, depending on the product's trading value.

If you want to make use of your right of withdrawal, your return has to be sent to:

SkatePro ApS
Omega 6, Søften
8382 Hinnerup
DK - Denmark

Claims Handling

You have a right of complaint of 24 months on all products. This right of complaint means that you, the customer, can complain about the deficiencies of the product, which has been present at delivery. It is, however, a prerequisite that these deficits are not caused by your incorrect use of the purchase or other injurious behaviors that have led to shortages. If the claim is approved you either get it repaired or replaced, a refund or reduction in price, depending on the specific situation and SkatePro’s assessment.

You must process your claim within a reasonable time after you have found the defect. Claims within two months are always considered as being timely. The shipping cost to return a claim will be covered, but only with a prior shipping agreement with SkatePro.

To be able to assess a claim case, we are in need to inspect the condition of the specific product. To initiate a claim evaluation, proceed with one of the following methods:

In most cases, we are able to evaluate a claim case without the need of sending the product back right away. You will get the fastest assessment of an issue by sending us an email with a description and some conclusive pictures of the flaw.
Send in the product along with a detailed description of the flaw of the product, including the cause of the damage.

When returning goods, we politely ask you to issue the return online or to inform us via email. If you want to return a product without using one of our offered return services, we will cover the costs for the cheapest return option, if the claim evaluation results in a positive outcome. Note that the product is your responsibility from the time of delivery until it is returned to us. Therefore, make sure that the product is securely wrapped during shipping.

Privacy Policy During Purchase

We collect personal data during the purchase process on our website. Please note, that you accept our privacy policy when using our website, including our use of cookies.

Price Match Policy

We offer to match the lower prices of our competition, with the following terms:

The product must be identical in features, size, color, and specifications.
The product on the competitor's website must be in stock and available for direct order to your shipping address.
The price match will consider shipping, delivery fees, and applicable taxes that might be applied on the competitor's website. Meaning: if the product costs $100 on the competitor’s website and the shipping is an extra $30, the match will be up to $130.
Price matches are only available before the purchase.
The price difference must be substantial and at least $5.
The competitor’s site is a Canada-based website.
We can’t price match items on sale - this includes client-specific deals, vouchers, and/or one-time promotions offered by a competitor, general sales, or seasonal sales (e.g., Cyber Monday, Singles' Day, Black Friday, Christmas, etc.).
The item involved in the price match cannot be for re-selling, and there can be no limitations to the purchasing amount.
The competitor is not an auction website, such as eBay, or a site that offers sales through third-party sellers, such as Amazon.
Your price match request doesn’t involve Special Order/Drop-ship Items.
We only match product prices, not services such as shipping, mounting, or workshop handling. Meaning: if the price of a product is lower in our shop, but the shipping cost is higher, we do not match the full cost.
Price matching can not be combined with other promotions or discounts.

The price match is subject to staff verification and each case is reviewed individually. We reserve the right to refuse to provide a price match. Read more about our price match policy here.

Other

All purchases on our website are done in English. You can always find information about previous orders by logging into your account (top of our website). Your shopping cart is saved if you register at our site and is sent to you via email if a purchase is interrupted.

Appendix I - Standard withdrawal form

(This form should be completed and returned only if the right of withdrawal is being exercised)

To SkatePro ApS
I hereby give notice that I want to use the right of withdrawal concerning my buyer's agreement on the sale of the following goods(*) / provision of the following services(*)
Ordered (date) / received (date)
- Consumer's name
- Consumer's address
- Consumer's signature (only if the content of this form is notified on paper)
- Date
(*) Delete what is not applicable